FREQUENTLY ASKED QUESTIONS

I want to volunteer! How do I sign up for that?

Great! The first step in volunteering is to register for an account. Once registered, you can then sign up online for our volunteer opportunities. Here is the registration link: New Volunteer Sign Up

Step by Step:

1.      Click on the Volunteer Opportunity you are interested in and click Sign Up

2.      Enter your information and verify your email.  

3.      Fill in the blanks and make sure to select Yes to our Liability Waiver and our Background Check

4.      IMPORTANT: Click continue and make to click SIGN UP to finish your registration.

 

Can I just show up? Why not?

To create a safe and productive environment for our volunteers we need to have an accurate idea of how many volunteers will be here each day. We prefer you to schedule or cancel within a 24 hours window.

How old do I have to be to volunteer?

Our warehouse welcomes volunteers ages four and up. Teens ages 13 and up can volunteer without an adult. If you are bringing a group of youth, we ask that you have adequate chaperones.

What kind of work will I be doing?

Tasks vary depending on the needs to be accomplished that week. Work may include sorting donated food or clothing, packing food into carts or boxes for distribution.

I need court-appointed community service hours. Can I volunteer?

Yes! We welcome community service volunteers. Please bring your paperwork with you when you are scheduled. You MUST sign in and out on our hour sheets when volunteering so we can have an accurate account of your hours. A HCDBM employee must sign your official paper.

I need community service hours for a school organization. Can I volunteer?

Yes! We welcome volunteers needing community service hours for a club. Please bring your paperwork with you when you are scheduled. You MUST sign in and out on our hour sheets when volunteering so we can have an accurate account of your hours.

What should I wear?

Please wear closed-toe shoes. We recommend weather appropriate clothing as our warehouse is not temperature controlled .

I have a food allergy. Can I still volunteer?

HCDBM asks volunteers to use their best judgement when volunteering with us. We cannot guarantee an allergy free environment as we work with donated food and clothing. We do ask volunteers with severe or life-threatening allergies to avoid working with food in our warehouse. If you would like to volunteer in a non-food capacity, please reach out to 830-755-5200 and we can find a spot for you.

I would like a tour before I volunteer. How do I sign up?

Wonderful! We would love to introduce you to our ministry. Please follow this link to create an account and you can sign up to receive a tour: Meet the Ministry

Do you accept matching grants from my company for volunteer work?

Yes! Please speak with us when you volunteer about matching grants or you can call Kerry at 830-755-5200

FAMILIES AND GROUPS

I want to volunteer with my family and volunteer together. How do we sign up?

If you bringing the whole your family (ages 4 and up are welcome), you and your spouse will need to fill out a registration. Please have one parent list the minor children and their birth date. If you are bringing young children (ages 4 – 12), please sign up here.

Children with their own email can create their own account. We suggest those under 16 register with their parents.

I want bring a large group (over 6 people). How do we sign up?

Great! We love having volunteer groups – large and small. Please call us at (830) 755-5200 to coordinate.

Do I need to notify you if you if someone in my group cancels or the number of volunteers change?

Yes, we plan projects based on the number of volunteers. We would like a list of confirmed volunteers at least 48 hours before your service project.

I am bringing a youth group. Do we need chaperones?

Yes, please plan on an adequate number of chaperones. Chaperones must register with the group.

COMMUNITY SERVICE HOURS

I need court-appointed community service hours. Can I volunteer?

Yes! We welcome community service volunteers. Please bring your paperwork with you when you are scheduled. You MUST sign in and out on our hour sheets when volunteering so we can have an accurate account of your hours. A HCDBM employee must sign your official paper.

I need community service hours for a school organization. Can I volunteer?

Yes! We welcome volunteers needing community service hours for a club. Please bring your paperwork with you when you are scheduled. You MUST sign in and out on our hour sheets when volunteering so we can have an accurate account of your hours.

I need to keep track of my hours. How does that work?

If you are keeping track of hours, then we recommend you do two things. First, you must sign in on our sign-in sheets while here. We use those to keep track of your hours. Secondly, you can bring your paper with you and we can sign it each time you are here. If you are completing court appointed service hours then a HCDBM employee must sign off. If you are completing hours for a club or organization, then a volunteer can sign for you.